Grievance Officer
A formal complaint about a purchase, your account, an answer the tutor gave, your data or a child's safety is recorded here, acknowledged within 48 hours and resolved within one month.
Grievance Officer, CBSE AI Tutor
Published under the Consumer Protection (E-Commerce) Rules 2020, rule 4(4). The officer is reached through this form; quote your reference in any follow-up to grievance@cbseaitutor.com.
- Recorded at once
Your complaint is stored exactly as you send it and you receive a reference number on this page.
- Copy and acknowledgement within 48 hours
An email to the address you give carries a copy of the complaint as recorded and confirms we have it.
- Resolution within one month
The Grievance Officer answers with the outcome and what was done.
If you are not satisfied with how we handle your grievance you may contact the National Consumer Helpline: call 1915 (toll-free) or visit consumerhelpline.gov.in (opens in a new tab).
Never include passwords, one-time codes, card numbers or bank details. For a general question use the contact form instead.